Churn and Retention Assessment
Reduce churn, boost retention, and drive growth. Chassi’s Churn & Retention Assessment dives deep into your customer renewal process and reveals root causes of churn, as well as untapped retention and upsell opportunities. Gain the insights you need to enhance your Gross Retention Rate (GRR) and Net Revenue Retention (NRR) to protect and expand revenue — fast.
Customer churn is hampering your growth
Customer churn erodes profitability and stifles growth, and action is nearly impossible without clear insights into why customers fail to expand or worse, churn. Achieve full visibility into the customer adoption and engagement journey to reduce churn and protect revenue.
Renewal bottlenecks increase churn
Renewal delays and bottlenecks can frustrate customers and lead them to churn. Whether it’s a slow renewal process, missed communication, or issues with contract handling, these obstacles make it challenging to retain customers and ensure predictable revenue.
Limited visibility creates missed opportunities
A lack of visibility into the renewal process prevents you from understanding where customers drop off and why. Without a clear view, it’s very challenging to identify pain points or make data-driven improvements that can significantly enhance retention.
Chassi’s Churn and Retention Assessment transforms your approach to retention — fueling unstoppable growth and protecting your bottom line
Powered by the Chassi platform, guided by our experts
With Chassi’s AI-powered platform and expert analysis, our Churn and Retention Assessment uncovers inefficiencies in your customer lifecycle and highlights growth opportunities. We deliver recommendations to help you improve retention, increase revenue, and optimize customer relationships.
Here’s how we break it down.
Identify renewal bottlenecks
Using the Chassi platform, we’ll locate the specific points in your renewal process where customers are slipping away, allowing you to take targeted actions to improve retention.
Understand customer lifecycle paths
Understand how customers expand from one product to multiple products, from their first purchase to full adoption — and identify how much revenue is left on the table by not optimizing price increases, renewals, and add-ons.
Maximize upsell and cross-sell opportunities
We evaluate current cross-sell patterns and identify additional white space opportunities, giving you a roadmap to boost customer value through targeted upsell strategies.
Focus on customer segments who need you most
Segment your customer base to identify which groups are thriving and which need more support. Prioritize retention efforts for those at risk and target expansion where your customers are ready to grow.
Why Chassi?
Chassi doesn’t deliver a traditional assessment. We’re an AI-powered platform that connects directly to your CRM and ERP to analyze and model your processes instantly — delivering insights in weeks, not months.
Here’s why COOs, CCOs, CROs, and fund operating teams trust Chassi to reduce churn and drive growth.
Real-time insights powered by advanced AI
Our platform quickly identifies churn patterns and renewal challenges, providing actionable insights so you can improve retention in a fraction of the time — driving stronger customer relationships and stable revenue.
Seamless integration, virtually no disruption
Chassi connects directly with your existing systems, requiring minimal effort from your team. We provide clear, data-driven recommendations without disrupting your operations, allowing you to take immediate action.
Maximize retention and long-term growth
Reducing churn is just the beginning — Chassi’s insights empower you to maximize customer value. By optimizing renewals and retention strategies, you can protect your revenue base and create opportunities for sustained growth.
Pick the plan that fits your needs
Minimal commitment, maximum impact
All it takes is 3–5 hours of your time, and in just 3-4 weeks, you’ll have a detailed view of your churn dynamics and a strategic plan to improve retention and drive customer growth.
Unlock full access with a subscription
Unlock continuous visibility into churn and retention performance. With a Chassi subscription, your team can run assessments on demand, track customer behavior in real-time, and proactively reduce churn — ensuring consistent growth and stronger relationships.